Política de envío

SHIPPING POLICY

At Moda City, we aim to process and deliver your order as efficiently as possible.

1. Shipping Areas
We currently ship to:
- Spain (mainland)
- Selected EU countries

If your location is not available at checkout, please contact us at tiendagranmoda@gmail.com

2. Processing Time
Orders are processed within 1–3 business days after payment confirmation.

3. Delivery Time
Estimated delivery times:
- Spain: 2–5 business days
- EU: 4–10 business days

Delays may occur during high-demand periods.

4. Shipping Fees
Shipping fees are calculated at checkout.

Typical rates:
- Spain: €4.99
- EU: from €6.99

5. Tracking
You will receive a tracking number once your order is shipped.

6. Delivery Issues
We are not responsible for delays caused by couriers, customs, or external factors.

Customers are responsible for providing accurate delivery information.

7. Damaged Items
If your order arrives damaged, contact us within 48 hours with photos.

8. Customs & Duties
For non-EU orders, customers are responsible for customs duties and taxes.